Shipping policy

SHIPPING POLICY

  • Please NOTE: THIS IS US ships all products directly from Nigeria. 
  • You will receive an email notification with your tracking number as soon as your package ships (for international shipments).
  • Estimated shipping time is 3 - 7 days for all shipments around the world using DHL secured shipment services.
  • To limit excess inventory, we operate a Just In Time production process, hence in some situations, we may have a 3 day order processing window.

CUSTOM CHARGES AND UNFORESEEN SHIPPING ISSUES

From the time your package leaves THIS IS US until it is delivered to your doorstep, all shipping liability lies with DHL Worldwide Express services in your country. Some countries might be subject to customs and taxes upon delivery. Please check with your DHL express services in your country before your order. After the package is marked as delivered by the courier, packages become the customer's responsibility. THIS IS US cannot provide refunds for lost or stolen packages post - delivery. Missing packages claims must be filed by the customer. In the rare case of missing parcels, please  send an email to hello@thisisus.ng immediately.

 

SIGNATURE

All international packages require a signature upon delivery; a tracking number will be provided once shipment is made.


ORDER PROCESSING

2-3 days from receipt of payment. Please Note: During our busy period in November and December, processing time of your order may take up to 7-10 days. We are sorry for the inconvenience.